{"id":1080,"date":"2026-07-07T08:29:19","date_gmt":"2026-07-07T08:29:19","guid":{"rendered":"https:\/\/lightgrey-pheasant-495565.hostingersite.com\/?post_type=vacancy&#038;p=1080"},"modified":"2026-07-07T08:40:18","modified_gmt":"2026-07-07T08:40:18","slug":"medical-receptionist","status":"publish","type":"vacancy","link":"https:\/\/totummedical.com.au\/harrington\/vacancy\/medical-receptionist\/","title":{"rendered":"Medical Receptionist"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Full Time or Part Time<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We provide our practitioners full-service administrative support which requires our administrative team to enjoy a faced-paced and busy environment, whilst focusing on maintaining high-levels of attention to detail and professionalism.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We are looking for an experienced, professional administrator with a high level of attention to detail to join our team, Part time \/ Casual.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Primary Duties:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Book, amend, and cancel patient appointments in keeping with company guidelines and\/or policies<\/li>\n\n\n\n<li>Update practitioner calendars and schedule online meetings<\/li>\n\n\n\n<li>Ensure client details are up-to-date in the database<\/li>\n\n\n\n<li>Process payments, process Medicare rebates, process private health claims and issue invoices and\/or receipts ensuring item numbers are correct depending on the transaction type<\/li>\n\n\n\n<li>Liaise with GPs, Medicare, other health professionals, and their staff<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">General Duties:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Answer, screen and\/or forward all incoming phone calls in a timely, courteous, and professional manner<\/li>\n\n\n\n<li>Maintain client and practice confidentiality at all times<\/li>\n\n\n\n<li>Receive and convey written, verbal and electronic messages promptly, professionally, accurately, and completely<\/li>\n\n\n\n<li>Greet, welcome and attend to clients and guests as soon as they arrive<\/li>\n\n\n\n<li>Assist clients and guests with mobility, literacy, language and comprehension difficulties<\/li>\n\n\n\n<li>Handle cash, EFTPOS and other transactions in keeping with company guidelines and\/or policies<\/li>\n\n\n\n<li>Maintain accurate financial records including petty cash, expenditure, reconciliations and requests for reimbursement<\/li>\n\n\n\n<li>Follow up on overdue accounts<\/li>\n\n\n\n<li>Scan, process and file documents<\/li>\n\n\n\n<li>Prepare and send outgoing correspondence, including faxes, emails and letters<\/li>\n\n\n\n<li>Ensure the reception area, and all associated administration and\/or entry areas, are tidy and presentable, with all necessary stationery and materials organised<\/li>\n\n\n\n<li>Prepare any required or requested materials, including client forms and psychometric assessments<\/li>\n\n\n\n<li>Ensure the practice building, and all practice rooms are clean, tidy and accessible<\/li>\n\n\n\n<li>Maintain office and records security by following confidentiality procedures and controlling access via the reception desk<\/li>\n\n\n\n<li>Maintain practice dress standards<\/li>\n\n\n\n<li>Receive, sort and distribute daily mail and\/or deliveries<\/li>\n\n\n\n<li>Follow opening and closing procedures<\/li>\n\n\n\n<li>Ensure equipment is switched off, windows closed, alarms on and building is secure at end of day<\/li>\n\n\n\n<li>Monitor stationery and\/or clinical supplies and place orders as required or directed, maintaining a working supply at all times<\/li>\n\n\n\n<li>Participate in meetings, staff training and development, and performance reviews<\/li>\n\n\n\n<li>Assist in the induction of all new staff with regards to administrative processes<\/li>\n\n\n\n<li>Perform other administrative duties as directed by the company director(s)<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Safety &amp; culture:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exercise duty of care including adhering to practice governance processes and standards<\/li>\n\n\n\n<li>Ensure practice building(s) and workspace(s) are conducive to a safe and practical work environment, adhering to Work Safe legislation<\/li>\n\n\n\n<li>Follow company policy and procedure playbooks\/guidelines, and assist company director(s)\/supervisors to identify, establish, improve and maintain administrative processes<\/li>\n\n\n\n<li>Record and report incidents and near misses in-line with company safety policy and NSW Work Safe legislation<\/li>\n\n\n\n<li>Participate in ongoing professional development<\/li>\n\n\n\n<li>Actively contribute to the development of a culture consistent with the values of the company<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Requirements<\/strong><br>Essential:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The successful applicant will have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exceptional attention to detail with the ability to multi-task.<\/li>\n\n\n\n<li>The ability to maintain a high level of courtesy, professionalism, confidentiality, and discretion at all times.<\/li>\n\n\n\n<li>Reliable and punctual.<\/li>\n\n\n\n<li>Excellent interpersonal skills, with the ability to work with a broad range of people from a variety of backgrounds and experiences.<\/li>\n\n\n\n<li>Excellent written communication skills.<\/li>\n\n\n\n<li>Excellent organisational, multitasking and time-management skills, with the ability to prioritise and manage multiple and competing work tasks, and deliver to agreed deadlines is a MUST.\u00a0This can turn to a very busy role on certain days and times.<\/li>\n\n\n\n<li>Adaptability and flexibility to changing work environments and requirements<\/li>\n\n\n\n<li>Strong computer literacy<\/li>\n\n\n\n<li>A strong customer service focus and attitude<\/li>\n\n\n\n<li>The ability to work independently with limited supervision<\/li>\n\n\n\n<li>The ability to work productively and collaboratively within a broader team environment<\/li>\n\n\n\n<li>Previous experience in a reception or administrative role<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Desirable:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The successful applicant will ideally also have:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Previous experience using Medical Centre Software (Best Practice)<\/li>\n\n\n\n<li>Previous experience in a medical reception position<\/li>\n\n\n\n<li>Previous experience with Medicare billing<\/li>\n\n\n\n<li>A working knowledge of Medicare and other health billing systems<\/li>\n\n\n\n<li>A broad understanding of the mental health service system in Australia<\/li>\n\n\n\n<li>An understanding or experience in general practice accreditation and standards<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Compliance:<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The successful applicant must also:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Maintain a current check for working with young people, as per the relevant state legislation<\/li>\n\n\n\n<li>Maintain a current First-Aid and CPR Certification<\/li>\n\n\n\n<li>Maintain Medical Hygiene Certification<\/li>\n\n\n\n<li>Maintain Cold Chain certification<\/li>\n\n\n\n<li>Undergo a current and satisfactory criminal record screening<\/li>\n\n\n\n<li>Maintain eligibility to work in Australia<\/li>\n\n\n\n<li>Participate in a probationary period<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To discuss the position or apply, please get in touch with the practice manager on (02) 4331 2730.<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false},"categories":[],"class_list":["post-1080","vacancy","type-vacancy","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/totummedical.com.au\/harrington\/wp-json\/wp\/v2\/vacancy\/1080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/totummedical.com.au\/harrington\/wp-json\/wp\/v2\/vacancy"}],"about":[{"href":"https:\/\/totummedical.com.au\/harrington\/wp-json\/wp\/v2\/types\/vacancy"}],"wp:attachment":[{"href":"https:\/\/totummedical.com.au\/harrington\/wp-json\/wp\/v2\/media?parent=1080"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/totummedical.com.au\/harrington\/wp-json\/wp\/v2\/categories?post=1080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}